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Call Recording

Call CenterCall Recording service allows to record and store calls. Its advanced configuration options and simple operation make it a very useful solution for company’s customer service departments, remote workers or multi-branch companies.

Thanks to "Call Recording" it is possible to record both incoming and outgoing calls as well as those conducted by the "Call Center" service. You decide where and how long the recording files should be stored. FreecoNet allows you to save files on its servers by up to 1, 3 or 6 months and also transferring them to an external FTP server.

Call Recording has advanced configuration options. It allows for example to determine in what hours the call will be recorded, or from which numbers and numbering zones. You can also specify a percentage number of registered calls, which is important for auditing corporate Call Centers.

Service operates through a simple web console, where you can see all saved recordings.

Why is it worth it?

  • Professional call recording system without unnecessary investment,
  • No need for purchasing expensive external devices,
  • Possibility of setting Call Recording service only for selected users or service,
  • Possibility of recording random conversations in accordance with individual settings,
  • Advanced settings (eg. selecting the time in which calls are to be recorded),
  • Easy configuration,
  • Preview of all recordings and simple operation through web console.

Call Recording enables:

  • registration of all or only selected calls,
  • monitoring calls,
  • control of employees, improving work efficiency,
  • analysis of calls made in order to eliminate mistakes made by staff when talking with clients,
  • recording the course of phone notifications,
  • increasing the degree of legal security for the company,
  • assistance in the rescue services.

Order a free demo now!

Via phone: 0801 009 500 (or +48 22 10 10 100 for callers using mobile phone or calling from abroad).
Via E-mail: sales@freeconet.pl

Our consultants would analyse current situation, design and implement a modern telecommunication system especially for your needs. All of this is out of charge, for free!