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Call Center

Call CenterCallCenter service enables to create a professional system of customer service, operated by a group of consultants. People calling the company (in case when all lines are busy) do not get a busy line signal, but a message reply that informs about the position in the queue. Shall the call be ended the consultant will automatically receive a next call from the person that is first in the waiting queue. Others move up in the queue and a proper message is replayed to them.

CallCenter systems are employed on daily basis and are appreciated in largest polish institutions and companies. Thanks to FreecoNet it is possible to create a professional CallCenter in your company.

Call Center enables to:

  • use any introductory message read out by speech synthesis system or own recording
  • configure algorythms of choosing consultants, maximal time of awaiting in que as well as maximal time of picking the phone by consultant
  • define any consultants:
    • internal (in offce or any other location e.g. home)
    • external (redirecting call onto other number e.g. mobile phone)
  • set and update consultants statuses and roles:
    • active and on-hold status
    • basic and backup roles (call directed when front line consultants are inactive)

 

Functionality scheme


Why is it worth?  

  • professional call center without incurring any cost
  • possibility of assigning agents both within FreecoNet or outside the system (available through any telephone)
  • easy, intuitive and user-friendly configuration which takes no more than an hour (through the FreecoNet panel)
  • several algorithms of choosing the agent
  • possibility of forwarding traffic to other agents in case of the queue overload
  • automated call handling system causes less problems and saves time
  • possibility of creating an automatic response in case there is nobody available to answer a call
  • possibility of being connected to those systems by other operators (so as in FreecoNet)

Order a free demo now!

Via phone: 0801 009 500 (or +48 222 660 660 for callers using mobile phone or calling from abroad).
Via E-mail: sales@freeconet.pl

Our consultants would analyse current situation, design and implement a modern telecommunication system especially for your needs. All of this is out of charge, for free!