you are here:
Rzeczpospolita: "Cheap customer communication" 11.03.2011
On 10 March 2010 Rzeczpospolita daily published a comprehensive article on growing interest in Internet telecommunication among small and medium enterprises. Implementation costs of these services, including a virtual customer service office (call center) are low because there is no need to purchase expensive premises and equipment.
A company only needs a PC with Internet access, a microphone and a headset to launch its VCC (Virtual Call Center). Costs of these services amount approximately PLN 50 per month per workstation. It is much less than a typical, traditional call center which costs between PLN 30,000 and PLN 100,000.
Jan Wyrwiński, President of the Board of FreecoNet Tlenofon SA, described various functionalities including a hosted call center. He noted a wide range of available options including, without limitation, the option lf queuing calls and redirecting traffic to selected consultants.
A company only needs a PC with Internet access, a microphone and a headset to launch its VCC (Virtual Call Center). Costs of these services amount approximately PLN 50 per month per workstation. It is much less than a typical, traditional call center which costs between PLN 30,000 and PLN 100,000.
Jan Wyrwiński, President of the Board of FreecoNet Tlenofon SA, described various functionalities including a hosted call center. He noted a wide range of available options including, without limitation, the option lf queuing calls and redirecting traffic to selected consultants.
