Call Recording and other news in FreecoNet 17.11.2009
FreecoNet - one of the most popular Internet telephony service providers in Poland – extended its platform with the new service "Call Recording" and introduced a number of other improvements. They include so called entitlements (roles of ordinary and administrative users in the client’s panel), adjustment of the standard API to XML-RPC, a change in the architecture of additional services system as well as more clear billing service.
An interesting new service is "Call Recording", which allows you to record calls. It will certainly prove to be particularly useful in the corporate customer service departments as it allows recording of both outgoing and incoming calls for the accounts and the Call Center. The service operates through a separate console that allows the user to configure the recorder as well as management of the recordings. Depending on the time and location in which recordings are stored, the service costs from 99 zł / month up to 249 zł / month (gross price).
„An important novelty is the change in account management in FreecoNet. Now the users using the same account can be subdivided according to their entitlements: standard users and administrators. This is particularly useful in managing the telephone system in large organizations. Standard user account provides access only to essential information in the panel, while the administrator is to preview all the features and has the ability to configure them. He may also introduce changes that affect the account settings of other users. What is more, the API has been updated to a new version and now allows the enrichment of any IT system containing many interesting features, such as initiating calls from CRM systems and social networking sites"- explains Jan Wyrywiński, CEO FreecoNet SA.
New API 3.0 was prepared by FreecoNet in a widely-used standard, XML-RPC protocol. This allows free use of ready-made XML-RPC library, so that writing software for new solutions will be much easier for programmers. The architecture of additional services system has also changed, resulting that each service has a separate account now - it gives many new opportunities, while remaining practically imperceptible for the users. The user can define the way of making calls for each service, for example by indicating an operator that will execute the call. We have also modified the billing presentation. Now billings contain more readable and detailed information about performed calls. Another improvement is the ‘Virtual Fax’ service. It has been enriched with the ability to configure notifications about the status of fax campaigns progressed, and changed in terms of presenting the reports about sent/received faxes and fax campaigns.
